Terms of sale

1- Object and acceptance of general conditions

The Fleur Nabert Créations site (hereinafter referred to as the "Site") is a site of electronic commerce accessible by the Internet to the addresshttps://fleurnabertcreations.com. It is open to any user of this network (hereinafter called "User"). It is edited by:
Fleur Nabert Création Sasu, | School capital: € 5000 | 888 705 324 R.C.S. NANTERRE Headquarters: 51 rue Edouard NORTIER 92200 Neuilly-sur-Seine. Email:team.fleurnabertcreations@gmail.com
VAT number: VAT FR77888705324

Director of publication: Fleur Nabert Créations represented by Fleur Nabert. The site allows the company Fleur Nabert Créations to offer for sale, jewelry of high fancy, jewelry jewelry, glass icons, to people sailing on the site (hereinafter referred to as "users").

Orders placed on the site are reserved for individuals for their personal needs. Or professionals, according to terms seen upstream with the Fleur Nabert Créations company.

Any order of product proposed on the site supposes the consultation and the express acceptance of these general conditions of sale, without however that this acceptance is conditioned by a handwritten signature on the part of the user.
It is specified that the user can save or print these general conditions of sale, provided, however, not to modify them.
Fleur Nabert Créations reserves the right to modify these general and specific conditions of sale at any time, without notice, it being understood that such modifications will be inapplicable to reservations and orders previously accepted and confirmed by the buyer. These conditions apply to the exclusion of any other document.

2- Products marketed - Order terms - Purchases

The sitewww.fleurnabertcreations.comAllows you to order Fleur Nabert Créations a selection of products from the Fleur Nabert Créations immediately online via the Internet from France.
Fleur Nabert Créations products ordered on the site can be delivered worldwide.

For each product selected on the sitewww.fleurnabertcreations.com, a summary page will be displayed automatically, taking up the photo of the article, its colors and references, its variants, the quantity chosen, its unit price and the total price of your order. You must check the accuracy of your selection before confirming your order. Upon confirmation, your order will be sent to Fleur Nabert Créations for treatment.

If all the efforts are made to ensure that the color and the motive of the Nabert Créations flower products whose photos are displayed on the sitewww.fleurnabertcreations.comBe faithful to original products, variations can occur, especially because they are all handmade and some with natural flowers, and differences make the singularity of each jewel. In addition, color rendering techniques on your IT equipment can also cause a difference between web photo and the product received. Consequently, Fleur Nabert Créations cannot be held responsible for errors or inaccuracies of photographs or graphic representations of Fleur Nabert Créations products appearing on the sitewww.fleurnabertcreations.com 

In case of questions about the products, you can contact the addressteam.fleurnabertcreations@gmail.com


Fleur Nabert Créations reserves the right to cancel any order from a customer with whom it is in dispute for a previous order, or if Fleur Nabert Créations considers it reasonably that this customer has violated these general conditions or that he has engaged in a fraudulent activity, or for any other legitimate reason.

Gift card

The online gift card is only on the merchant sitewww.fleurnabertcreations.com. It is intangible, sent by email and credited with the amount chosen by the customer, when ordering online.
The amount credited on the online gift card, available thanks to the code sent by email, can only be used online via www.fleurnabertcreations.com, and is spent in one time only. The online gift card is valid for 1 year, from the date of online purchase.

The online gift card is not subject to VAT in accordance with articles 256 TER and 266 of the general tax code. The online order using a gift card as a means of payment will be well subject to VAT, as determined by the regulations in force of the country's delivery country.

The online gift card is non -refundable, non -refillable, non -rechargeable, it cannot be exchanged for species, nor be reported on a credit card. The online gift card opens no right in a physical point of sale and/or that of a partner, in France or abroad. Its purchase and use are exclusively reserved for the merchant site www.fleurnabertcreations.com.

The online gift card code must be informed in the "Promo code" section, at the time of the basket, before finalizing the order. Once the code is entered, the Customer can choose to pay online the amount remaining to validate their order or use the exact amount of the card. Orders placed online with a gift card as a means of payment, do not exclude any shipping costs, are well subject to VAT and customs costs, depending on the location of the order.

3- Availability- Purchases

Our product offers and prices are valid as long as they are visible on the site, within the limits of available stocks. Errors or modifications may exceptionally exist, especially in the case of simultaneous orders of the same product by several customers. In the event of unavailability of product after placing your order, we will inform you by email or by phone as soon as possible, by offering you either to order another article presented on the sitewww.fleurnabertcreations.comas a replacement, either to cancel your order. If you choose to cancel your order, you will be refunded at the latest within 30 days of payment if your bank account has been debited.

Fleur Nabert Créations does not give any responsibility in the event of a stock shortage or unavailability of products.

Fleur Nabert Créations reserves the right to change at any time and without notice the articles offered on the site www.fleurnabertcreations.com

4- Order validation- Purchases

At the end of the order process, you are invited to click on the "Set" button. Upon validation, your order is transmitted to Flower Nabert Creations for treatment. It can no longer be modified or canceled only under the conditions expressly provided for in these general conditions of sale or under the conditions required by the law in force. Any ordering for a product appearing within the online store on the sitewww.fleurnabertcreations.comSupposes the consultation and prior acceptance of these General Conditions of Sale. The click of validation of the order implies full acceptance of these. A summary of your order will be sent to you by email.

The data recorded by the sitewww.fleurnabertcreations.comconstitute proof of all transactions between Fleur Nabert Créations and its customers. In the event of a conflict between Fleur Nabert Créations and one of its customers on a transaction made on the website, the data recorded by Fleur Nabert Créations is considered to be irrefutable proof of the content of the transaction.

Pursuant to article L. 213-1 of the Consumer Code, when an order relates to an amount equal to or greater than 120 euros, Fleur Nabert Créations retains the writing which notes the contract concluded between Fleur Nabert Créations and a Customer by electronic means during a current period from the conclusion of the contract until the date of delivery of the property and for a period of ten years from it (in accordance with the 2005-137 decree of February 16, 2005). It is specified that the customer can have access to this document at any time on request formulated with Fleur Nabert Créations.

5- Payment price - Purchase

All prices of the products are indicated in euros all taxes included excluding participation in shipping costs (see paragraph Shipping and delivery). All customs fees related to your shipment are fully at your expense. The site reserves the right to modify its prices at any time without notice. The products will be invoiced on the basis of the prices in force at the time of registration of orders. The products remain the property ofwww.fleurnabertcreations.comUntil complete collection of the price by the seller. The price is payable in whole and in a single payment.

The seller reserves the right to modify its prices at any time and without prior information.

Any order placed on thewww.fleurnabertcreations.commust be set immediately after the validation of your order. All orders are payable in euros.

We only accept payments by bank card, credit card. The accepted bank cards or credit cards are: MasterCard®, Visa®.

We do not accept any payment by check.

The shipment of your order takes place only after verification of your payment method and receipt of the debit authorization of your card.

In the event of unavailability of certain items ordered (see availability), only the price and transport costs relating to available products will be debited.

6- Payment and security

Payment of purchases is made to the customer's choice:

  • By bank card: visa, mastercard and credit card.


Payment by secure CB:

You can make payment by bank card: in this case, payment is made on the site of our partner Stripe. This implies that no banking information concerning you transit via the sitewww.fleurnabertcreations.com 
Payment by bank card is therefore perfectly secure. Your order will be registered as soon as payment is accepted by the banking service. You can pay online with confidence by entering the number, the expiration date of your bank card and the security code being on the back of it in the locations provided for this purpose.
The contact details of your credit card are encrypted thanks to the SSL (Secure Socket Layer) protocol and never transit clearly on the network. Payment is directly made to the bank. The seller has in no way access to these contact details, and does not keep them on his servers. This is why they are asked for each new transaction to you on our site.
We take advantage of this clause to inform you that our site will never send you communication, by email or other means of communication, to request a communication from your bank details.

7- Fight against fraud

The site reserves the right to control the validity of the payment, before the shipment of the order, by all the means that the seller will deem necessary (in particular the request for identity documents, proof of address, etc.). Fleur Nabert Créations also reserves the right to refuse to make a delivery or to honor an order from a consumer who has not completely or partially set a previous order or with whom a payment dispute is being administration. In the event of fraud or suspicion of fraud, the seller reserves the right, to raft any member without any notice or compensation.

8- Reserve of ownership- Purchases

The products ordered remain the property of Fleur Nabert Créations until the full collection of the price by Fleur Nabert Créations. In the event of a payment incident, you are committed to returning to Fleur Nabert Créations the products received and this, from the first request, at your expense.

On the other hand, you assume the risks (in particular loss, theft, breakage or deterioration) concerning the products delivered and this from the effective date of delivery.

9- Delivery area - Shipments and deliveries

The site ships orders within 24 hours to 72 hours from Monday to Friday. The periods of sales and promotions can generate a slight additional time. Orders placed on a Saturday, Sunday or public holiday will be processed the first following working day.

Fleur Nabert Créations products ordered on the site can be delivered worldwide. For reasons, in particular security, the company Fleur Nabert Créations will not process any order for which a postal box or an Cedex address is provided.

The products are dispatched to the delivery address you indicated during the order process. The sitewww.fleurnabertcreations.comIs it not held responsible for an error in the delivery address provided or for the possible loss of your package by the carrier. However, all lost or lost packages will give rise to a full refund.

10- Shipments and deliveries - Transport costs

Orders are sent in 24 hours to 72 hours from Monday to Friday.

For jewelry, deliveries for France are provided by post in monitoring, with participation in costs

  • From 3.80 euros to 100g.
  • 5.70 euros up to 250 g.
  • from 7.70 euros to 500g.
  • Delivery is offered for any order higher or equal to 119 euros only for jewelry, not for icons.

    A chrono13 option is offered for jewelry. The order is delivered to your home before 1 p.m. the day after its coverage by Chronopost, with a participation in the costs
  • From 9.5 euros to 500 g
  • 10.5 euros 500 g to 3 kg

    A chronorelais option is offered for jewelry, with participation in the costs
  • 5.5 euros up to 1 kg
  • From 6.5 euros to 3 kg

  • For icons, deliveries for France are ensured in the protective box, by Chronopost, with a participation in the costs of 12 euros.

For all other countries around the world, delivery is ensured by Chronopost, the price will be indicated to you after entering your address and According to international tariff zones.

11- Shipments and deliveries - Delivery time

For France, by monitoring the average delivery time of La Poste, from shipment for France is 48 hours to 72 hours.

A chrono13 option is offered for jewelry. The command is delivered to your home before 1 p.m. the day after its care by Chronopost.

For the international it takes 3 to 7 days depending on the zones.

Deliveries are made to the address indicated in the email or the order form.

The risks are borne by the purchaser from the moment the products have left the premises of Fleur Nabert Créations

In the event of damage during transport, the motivated protest must be formulated with the carrier within three days of delivery.

Delivery times are only given as an indication and if they exceed more than 30 days those agreed when placing the order, the sales contract may be terminated and the buyer reimbursed.

Fleur Nabert Créations cannot be held responsible due to the carrier or a third party receiving the package. A package qualified as delivered by the carrier immediately ends the sales contract.

Fleur Nabert Créations is nevertheless forced to provide the elements to the buyer to engage the responsibility of the carrier.

12- Shipments and deliveries- Customs costs

Any order placed on the site and of which the country (or region) of delivery is outside mainland France can be subject to customs duties. These customs duties are imposed by the regulations in force of the country. These taxes are the responsibility of the customer and fall under their responsibility. The sitewww.fleurnabertcreations.comis not required to check and inform customers of customs duties and applicable taxes. The Customer must inquire with the competent authorities of his country before placing his order. In the event of the recipient's refusal to pay customs duties or taxes, the sums possibly requested and taxed from Fleur Nabert Créations to recover this package will be deducted from the amount of the reimbursement made to the Customer.

13- Shipments and deliveries - Delivery problems

If the package is late or blocked follow -up. The buyer must contact Fleur Nabert Création to report the anomaly via the site's contact form with the name and the order number. But it is not possible to open a post investigation only 15 days over after the shipment. This survey must be opened by the buyer with the post office by calling 36 31 from France and by the seller to obtain the best results.

If the package is noted as delivered by post, it was that he was actually deposited. Fleur Nabert Créations then no longer has any way to trace this package and cannot be held responsible. La Poste does not accept any complaints from the moment the package is marked as delivered. From experience, it happens that the package was entrusted to a neighbor or in another box. It is up to the buyer to find the package locally. If the package does not reappear within 30 days (in the case of a flight for example), the sale is considered to be canceled. The seller will reimburse the buyer on his means of payment and the buyer will be able to order. If the initial package arrives late after the second order, the buyer undertakes to return the property to Flower Nabert Créations since this property has been reimbursed, or to settle it if it wishes to keep it.


In the event of non -compliance of the products purchased or if they do not give you satisfaction, you can return them or request reimbursement under the conditions provided for in the "Returns - Refunds" section.

14- Returns

Under article L121-20 of the Consumer Code, the buyer has a period of fourteen working days from the delivery of their order to exercise his right of withdrawal and thus return the product to the seller for exchange or reimbursement without penalty, with the exception of return costs.

For any return in the context of this right of withdrawal, we advise you to follow the following procedure:

The Customer must contact Fleur Nabert Créations through the contact form made available on the website, specifying the pattern, name, order number, and return tracking number.

Fleur Nabert Créations suggests that the customer are returning to return to his products:

  • in identical quality packaging to packaging the initial sending so that it does not damage (a damaged product not being accepted in return)
  • And by a followed ship to be able to locate this return (Or recommended or, if he wishes, provided with additional insurance, guaranteeing, if necessary, the compensation of products up to their real market value in the event of spoliation or loss of this goods.

- The products must be returned to their original condition and packaging, at the expense of the buyer at the following address:
Fleur Nabert Creations
27 Rue Édouard Nortier
92200 Neuilly sur Seine

In any case, the return is made at the risk of the buyer. It will be up to the buyer to keep any proof of return. The returned products must be intact, in perfect state of resale, in their original packaging. They should not have been worn or used, or have suffered any deterioration if minimal be it and in a perfect state of cleanliness. Any product that is damaged, incomplete, will not be reimbursed or exchanged.

Upon receipt of the shipment, we will ensure the state of the jewel to exchange before proceeding with the exchange or reimbursement

This right of withdrawal is exercised without penalty, with the exception of transport costs which remain the responsibility of the buyer. The customer can also request the refund of the sums paid. Refund does not include shipping costs or return costs.

In the event of an error attributable to Fleur Nabert Créations (defective article or order preparation error), Fleur Nabert Créations will reimburse the return costs of the article.

In no case will it be possible to assign you an electronic credit usable on the sitewww.fleurnabertcreations.com, and the site will not issue a customer credit to be used in a third -party store. We do not offer refund, even partial, if the product in question is a product you have received as a gift.

Fleur Nabert Créations is a decision -maker to decide whether the products are in their initial state when returned towww.fleurnabertcreations.com 
 

The possibility of exchange is limited to once in the specific case of the tens of the roses of the jewelry collection (silver, white gold, pink, yellow, champagne) since this model is produced at the order only.


15- Guarantee and repairs

Made by hand, jewelry from the Fleur Nabert Créations house are rigorously controlled before their expedition. The briefing of primers that adorn our products is sensitive to shocks, and detergent products (soap, shower products, shampoos), which is why the Fleur Nabert Créations house cannot guarantee you against the damage they may undergo during inadequate use. In order to increase the longevity of your jewelry and keep their initial shine, we recommend that you take the greatest care of it and in particular to remove them for the daily toilet, do not wear them at the pool or the sea, and not to expose them to too strong sun for the resin (UV cabin, beach day) and keep them safe from light in an opaque box when you do not wear them.

The Nabert Créations Fleur jewelry is guaranteed for one year in conditions of use in accordance with the above clarification, also specified in the maintenance guide sent with the products. In the case of a damaged jewelry despite compliance with the instructions, the buyer can contact the seller via the site's contact form with the name and the order number to open a after -sales service file.

Beyond the one-year warranty period, if necessary, a jewel can be repaired. The buyer can send a photo via the site's contact form, and a paid repair package will be offered to him, adjusted to the problem.

16- Legal guarantee

The products sold on the site are subject to the conditions of legal guarantee provided for in articles L 211-4, L 211-5 and L 211-12 of the Consumer Code as well as by articles 1641 and 1648 of the Civil Code.

17- Limitation of responsibility

In no case can Fleur Nabert Créations be held responsible for any indirect, incident, special or accessory damage, and in particular, without limiting, loss of exploitation, loss of profit or luck resulting from the purchase of Nabert Fleur Products Creations on the sitewww.fleurnabertcreations.com, even if Fleur Nabert Créations has been informed of the possibility of these damage.

18- lack of warranty

Fleur Nabert Créations cannot guarantee and affirm:
- that the websitewww.fleurnabertcreations.com, is free from viruses, data crushing programs, Trojan horses or other destruction equipment;
- that the information contained on the sitewww.fleurnabertcreations.com, are exact, complete or up to date.
Regarding the provision of the site, Fleur Nabert Créations is only held by an obligation of means and it cannot be responsible for a lack of access to the site.

The site may contain technical inaccuracies or other faults, Fleur Nabert Créations does not guarantee the correction of these faults. The site and content of this site are presented "as it is" and "depending on availability". Fleur Nabert Creations expressly excludes any guarantee of any kind, express or implicit, and in particular, without this list being limiting, all implicit guarantees of compliance or appropriation of the site or its content for usual use or specific use, their quality or the absence of their ticket to any provision.

19- Applicable law- Disputes- Mediation

These general conditions of Fleur Nabert Créations are governed and interpreted in accordance with French law without taking into account the principles of conflict of laws. The application of the United Nations Convention on International Sale of goods is expressly excluded by these.

In the event of a dispute, the French courts have exclusive jurisdiction and you acknowledge accept their exclusive competence. Fleur Nabert Créations reserves the right to require and obtain injunctions or orders for the defense of its rights to the terms of these.