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Politique de remboursement
RETRACTATION & RETOURS
Vous disposez de 14 jours à compter de la réception de votre commande pour changer d'avis, sans avoir à vous justifier.
Pour vous rétracter , cliquez sur « Renoncer au contrat ici » : vous recevez immédiatement un accusé de réception par e-mail. Vous pouvez aussi écrire via le formulaire de contact ou utiliser le formulaire de rétractation en annexe des CGV.
Renvoyez les bijoux dans les 14 jours suivant votre demande à : Fleur Nabert créations, 27 rue Édouard Nortier, 92200 Neuilly-sur-Seine.
Frais : pour un retour complet, nous remboursons les frais de livraison payés (dans la limite du courrier suivi) ; pour un retour partiel, seul le prix des bijoux retournés est remboursé.
Remboursement sous 14 jours, par le même moyen de paiement.
Bijoux personnalisés (bijoux gravés ou demandes particulières) : ils ne peuvent pas faire l'objet d'une rétractation, mais restent couverts par les garanties légales.
Toutes les conditions sont détaillées à l'article 14 des Conditions générales de vente .
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