Refund policy

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Under article L121-20 of the Consumer Code, the buyer has a period of fourteen working days from the delivery of their order to exercise his right of withdrawal and thus return the product to the seller for exchange or reimbursement without penalty, with the exception of return costs.

For any return in the context of this right of withdrawal, we advise you to follow the following procedure:

The Customer must contact Fleur Nabert Créations through the contact form made available on the website, specifying the pattern, name, order number, and return tracking number.

Fleur Nabert Créations suggests that the customer are returning to return to his products:

• in identical quality packaging to packaging the initial sending so that it does not damage (a damaged product not being accepted in return)
• And by a followed ship to be able to locate this return (Or recommended or, if he wishes, provided with additional insurance, guaranteeing, if necessary, the compensation of products up to their real market value in the event of spoliation or loss of this goods.

- The products must be returned to their original condition and packaging, at the expense of the buyer at the following address:
Fleur Nabert Creations
27 Rue Édouard Nortier
92200 Neuilly sur Seine

In any case, the return is made at the risk of the buyer. It will be up to the buyer to keep any proof of return. The returned products must be intact, in perfect state of resale, in their original packaging. They should not have been worn or used, or have suffered any deterioration if minimal be it and in a perfect state of cleanliness. Any product that is damaged, incomplete, will not be reimbursed or exchanged.

Upon receipt of the shipment, we will ensure the state of the jewel to exchange before proceeding with the exchange or reimbursement

This right of withdrawal is exercised without penalty, with the exception of transport costs which remain the responsibility of the buyer. The customer can also request the refund of the sums paid. Refund does not include shipping costs or return costs.

In the event of an error attributable to Fleur Nabert Créations (defective article or order preparation error), Fleur Nabert Créations will reimburse the return costs of the article.

In no case will it be possible to assign you an electronic credit usable on the sitewww.fleurnabertcreations.com, and the site will not issue a customer credit to be used in a third -party store. We do not offer refund, even partial, if the product in question is a product you have received as a gift.

Fleur Nabert Créations is a decision -maker to decide whether the products are in their initial state when returned towww.fleurnabertcreations.com 
 

The possibility of exchange is limited to once in the specific case of the tens of the roses of the jewelry collection (silver, white gold, pink, yellow, champagne) since this model is produced at the order only.